Privacy policy

At HIBA HERBS™, your privacy is extremely important to us. We are committed to protecting the personal information you share with us and ensuring that your data is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect certain information to provide you with a better shopping experience. This includes:

  • Personal details such as your name

  • Contact information including email address and phone number

  • Shipping and billing address for order delivery

  • Order details, purchase history, and product preferences

  • Device-related information such as IP address, browser type, operating system, and cookies

This information is collected only when necessary and helps us operate our business smoothly.

2. How We Use Your Information

The information collected from you is used strictly for business and customer service purposes, including:

  • Processing and delivering your orders accurately

  • Communicating order confirmations, shipping updates, and customer support responses

  • Improving our website design, content, and user experience

  • Sending important service-related updates or notifications

  • Maintaining account security and preventing fraudulent activities

We ensure that your information is used responsibly and only for legitimate purposes.

3. Data Sharing & Confidentiality

HIBA HERBS™ respects your privacy and maintains strict confidentiality of your data.

  • We do not sell, rent, or trade your personal information to any third party

  • Information may be shared only with trusted partners required for order fulfillment, payment processing, or website operations

  • All third-party service providers are bound by confidentiality obligations

Your data is shared only to the extent necessary to complete your transaction or improve service quality.

4. Payment Information & Security

All payments made on our website are handled through secure and trusted payment gateways.
HIBA HERBS™ does not store your debit card, credit card, UPI, or banking information on its servers.

Payment details are encrypted and processed directly by the payment gateway providers to ensure maximum security.

5. Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to:

  • Improve website performance and loading speed

  • Understand visitor behavior and traffic patterns

  • Enhance user experience and personalization

Cookies do not collect sensitive personal information. You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

6. Data Storage & Protection

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

While we strive to use commercially acceptable means to protect your data, no online transmission or storage system is completely secure. Users share information at their own discretion.

7. User Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information (subject to legal and business requirements)

For any such requests, you can contact us using the details provided below.

8. Children’s Privacy

HIBA HERBS™ does not knowingly collect or store personal information from individuals under the age of 18. If we become aware that such information has been provided, it will be deleted promptly.

9. Policy Updates & Changes

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, technology, or business practices.

Any updates will be posted on this page, and continued use of the website signifies acceptance of the revised policy.

10. Your Consent

By using our website, placing an order, or sharing your information with us, you consent to this Privacy Policy and agree to its terms.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, you may contact us at:

Brand Name: HIBA HERBS™
Email: support@hibaherbs.in